It all depends on your device and what needs to be fixed. Here are some general estimates we share with customers in advance: 3-5 business days for our Express Repair option, 7-10 business days for our Standard Repair option, and 2-3 weeks for Send Off Repairs that can only be done by other trustworthy repair techs that we are partnered with!

Phone Screen Repairs 
Our Expert Play and Talk Repair techs can knock out a typical phone screen repair in about 30-45 minutes per device. We usually keep most iPhone screens in stock, but we may need to special order certain Samsung device screens. If we need to order a replacement part for your phone, you have the option of leaving your phone with us and paying full price at pick-up once repaired, or you may pay the cost half-down to order the part and keep your phone with you, and return with the device once the part arrives for repair. Typically phone parts arrive within 3-5 business days of ordering. For the most accurate estimates, we recommend bringing in your device. Depending on what the issue is, some devices may require more time to fix than others.

All Other Phone Repairs 
Of course, we fix more than just screens! However, depending on the issues time(s) may vary. Every repair is unique, and some could take a few hours while others could take days. The good news is when you drop off your device, our expert technicians will always provide you an honest, transparent quote and an estimate of when your phone will be ready, and update You if for any reason, the phone repair will take more time. Our goal is to make sure our Customers have the best experience possible and get their phone back good as new as soon as we can! 

In-House iPad Repairs 
When repairing your iPad, you can either drop it off in person or send it in by mail. When you drop off in person, We don’t keep ipad parts stocked and will have to order a part for the repair. This means we'll have to wait 3-5 business days to receive the new part to repair your iPad, and your iPad will be repaired the day the part comes in. If you choose the send-off option, please see below for more details. 

In-House Console Repairs 
All console repairs take a 7-10 business days. This gives our expertly-trained techs enough time to properly run diagnostics, disassemble the console, make the necessary repairs, and carefully and accurately complete the reassembly process. The only time it will take more than a week is if we have several console repairs scheduled. As always, when you schedule an appointment or drop off, we'll provide you an accurate time estimate for your console repair. We want to make sure we spend the exact time needed to deliver you a restored console. 

Send Off Repairs For Phones, Tablets And Consoles 
We do offer send-off repairs for phones, consoles & Tablets. This means you send your device to one of our trusted off-site Repair Techs that help with our device repairs. These are companies that we trust and share the same values for delivering quality, professional device repairs. When we are too busy, our partners step in and help us provide the same high-quality repairs our customers appreciate and love. If you choose the send-off option, you can expect to pay a little less, but the repair time will take a bit longer. Repair times can also greatly fluctuate during the Holiday Season. Typically, if you choose to "send-off', you can plan to have your device back in about 2-3 business weeks.

At Play and Talk, we prioritize clear communication throughout your repair process. Typically, you won't need to contact a technician directly, as they will reach out to you if any changes occur regarding your repair, including updates on completion or adjustments in cost. If you have specific questions or concerns about your repair, our customer service team is always here to help. Feel free to reach out, and we'll ensure your inquiries are addressed promptly!

At Play and Talk, we specialize in repairing a variety of devices, including:

• Cell Phones
• Laptops
• Gaming Consoles and Accessories

If you have a different item that needs repair, we recommend either contacting our repair department for guidance, or, bring the device into our store for a consultation. There, our skilled technicians can evaluate it and discuss potential repair options. We look forward to assisting you with your device repair needs!

At Play and Talk, your data security is our top priority. During the repair process, your device data remains safe and secure; we do not tamper with it in any way. In the event of hard drive damage or other issues that may jeopardize your data, one of our technicians will promptly reach out to you. They will discuss the situation, present your available options, and help you decide how you’d like to proceed. Rest assured, we are committed to handling your device with care and ensuring your data remains protected throughout the repair process.